There are a few common reasons why you may not be able to connect successfully via FTP.
- Make sure you're using the correct hostname
If you’ve not switched the nameservers to point to Arahoster, you’ll need to use a different hostname to connect via FTP:
- For Linux and Windows, you can use: ftp.arahoster.com
- For WordPress you can use: wordpressftp.arahoster.com
- Make sure you have the FTP DNS record
If you’ve made any DNS changes you need to make sure that you have a CNAME from:
ftp.yourdomain.com -> CNAME -> ftp.arahoster.com (or wordpressftp.arahoster.com on the WordPress platform).
Without this CNAME you won’t be able to connect using ftp.yourdomain.com.
Please note DNS changes can take roughly 1 hour to propagate.
- Make sure FTP is unlocked
At Arahoster we utilise an FTP lock system to ensure FTP can only be accessed when required which greatly reduces the risk of compromise to a hosting package. You'll need to make sure this is unlocked to connect via FTP, to do this:
- Login to Control Panel
- You can then select to unlock FTP by time, or by a specific IP address.
When FTP has been unlocked you'll be shown the time the unlock expires and the option to lock it again.
- Use the correct password
Make sure you are using the correct password! You’ll need to use the password that is located within the FTP Details section of the package.
