If you want to allow all emails to be received from a specific sending email address - so that even mails classed as 'junk' will arrive - then you can 'whitelist' this address within Junk Mail Filters within the package. 

  • Login to Control Panel
  • Locate the Junk Mail Filters icon
  • Locate Allow by Sender and add a domain rule or a mailbox rule to allow mail to always be received from a specific address
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